Introduction
Patternmakers Pty Ltd (ABN 97 627 469 649) respects and upholds your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) ("Privacy Act"). Patternmakers Pty Ltd also adheres to the Privacy (Market and Social Research) Code 2014 (“Code”). For more information about the Privacy Act, the Australian Privacy Principles and the Code click here.
This Privacy Policy for Patternmakers Pty Ltd (“Patternmakers”) lets you know what personal information of yours we hold, what we do with it, who we will disclose it to and how you can access the personal information we hold about you. You can also find out here how to change inaccurate personal information and how to opt out of receiving communications from us.
What personal information about you does Patternmakers collect and hold?
The information Patternmakers collect could include name, email address, IP address, age, gender, postcode, household income, opinions and feedback in relation to cultural experiences. When providing personal information you have the option of remaining anonymous or to use a pseudonym to be identified by. However, in certain circumstances, such as where we receive your contact details from a third party or where the research data itself may potentially allow for identification, this may not be practicable.
Depending on the nature of the research we conduct, we may also collect sensitive information from you, including country of birth, health and family information. Sensitive information will only be collected with your prior consent, and only if it is directly related to, or reasonably necessary for, the research we conduct. Sensitive information will only be collected in anonymous surveys, so that your information remains confidential.
How does Patternmakers collect and hold your personal information?
Patternmakers will generally collect your personal information directly from you in the course of you participating in our research and/or online surveys. However, we may also from time to time collect personal information about you from third parties, such as supporting partners. If so, we will inform you as soon as practicable of this collection and the circumstances of this collection.
If you are a respondent to a survey, Patternmakers will generally collect your personal information via Checkbox Survey at www.checkbox.com or via Alchemer (formerly SurveyGizmo) at www.alchemer.com. The information collected is only for research purposes, and no personally identifiable information will ever be used for marketing.
Checkbox Survey data is stored securely on servers hosted in Australia. You can read more about Checkbox Privacy Policy here: www.checkbox.com/privacy_policy/ and their data hosting in AWS centres here.
Alchemer survey data is stored securely on servers hosted in the USA. Alchemer is committed to complying with international regulations including GDRP. You can read more about Alchemer’s Privacy Policy here: www.alchemer.com/privacy/.
We may also collect personal information in MailChimp at www.mailchimp.com if you opt-in to join our database of research participants or if you subscribe to a newsletter from our website, www.thepatternmakers.com.au. You can read more about MailChimp’s Privacy Policy here: www.mailchimp.com/legal/privacy/. MailChimp complies with Australian Privacy Law (Privacy Act 1988 (Cth) for its storage of customer data.
If you register to attend a Patternmakers event your information would be collected via EventBrite, www.eventbrite.com.au.
What are the purposes for which Patternmakers use, handle and disclose your personal information?
We will only use and disclose your personal information for the purpose of conducting our research and in accordance with this Privacy Policy. We will not use or disclose your personally identifiable information provided for research for the purpose of advertising, promotions or direct marketing activities. If you declined to participate in our research, there are limited circumstances where we may use your personal information to re-contact you for a research purpose, but only if we have valid reasons to believe a genuine research concern warrants such re-contact. If you have participated in our research, we will only re-contact you if you were informed of this, opt-ed in, or we have valid reasons to believe a genuine research concern warrants such re-contact.
Patternmakers may also collect personal information (name, email address or postal address) when you provide it to receive specific services, such as contracting us to deliver research services, or buying a ticket to an event. This information is stored in secure databases. As a customer of Patternmakers, your email address may be added to a mailing list, as purchasing from us is an indication that you want to hear about our services. However, you can unsubscribe at any time. The information you provide will not be used for any other purpose without your consent. You can choose not to receive such information.
Who will Patternmakers disclose your personal information to?
We will not disclose any personally identifiable research information we collect from you unless we have your express prior consent and will only report the information you provide in an aggregate form that will not personally identify you. We will not disclose any personal information or personally identifiable research information to a third party for a purpose other than conducting our research unless we have your express prior consent or are required to do so by an Australian law or court/tribunal order.
In the course of conducting our research we may rely on third party service providers to host or store the data we collect who are located overseas. The names and locations of those suppliers are:
Checkbox Survey Inc., based in the U.S., data stored on servers hosted in Australia.
Alchemer LLC, based in the U.S.
WolfBrown LLC, based in the U.S.
MailChimp, The Rocket Science Group LLC, based in the U.S.
Microsoft, based in the U.S.
We will also take reasonable steps to ensure any service providers (and their employees and contractors) comply with relevant privacy regulations in their jurisdiction, as well as this Privacy Policy.
Openness
You have the right to request access to any personal information we hold about you. You can request this information by contacting the Privacy Officer at the details listed below. Where we hold information that you are entitled to access, we will respond to your request in a reasonable time and endeavour to provide you with a suitable range of choices as to how access is provided (e.g, emailing or mailing it to you). A fee may be charged to cover the cost of retrieval. However this fee will not be excessive and will only apply to the facilitation of your request.
If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.
Questions and complaints
If you have any questions about this Privacy Policy or believe that we have at any time failed to keep one of our commitments to you to handle your personal information in the manner required by the Privacy Act, the APPs or the Code, then we ask that you contact us immediately using the following contact details:
Jodie Bombardier, Operations Manager: info@thepatternmakers.com.au
We will respond and advise whether we agree with your complaint or not. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:
Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges). If calling from overseas:+61 2 9284 9749
TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)
TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)
Post: GPO Box 2999 Canberra ACT 2601
Fax: +61 2 9284 9666
Email: enquiries@oaic.gov.au
Patternmakers Website
When visiting Patternmakers’ web site, the site server makes a record of the visit and logs the following information for statistical and administrative purposes:
the user’s server address – to consider the users who use the site regularly and tailor the site to their interests and requirements;
the date and time of the visit to the site – this is important for identifying the website’s busy times and ensuring maintenance on the site is conducted outside these periods;
pages accessed and documents downloaded – this indicates to Patternmakers which pages or documents are most important to users and also helps identify important information that may be difficult to find;
duration of the visit – this indicates to us how interesting and informative Patternmakers site is to candidates; the type of browser used – this is important for browser specific coding
In order to optimise Patternmakers web site and better understand it’s usage, we collect the visiting domain name or IP address, Computer Operating System, Browser Type and Screen Resolution
A cookie is a piece of information that an Internet web site sends to your browser when you access information at that site. Cookies are either stored in memory (session cookies) or placed on your hard disk (persistent cookies). The Patternmakers web site does not use persistent cookies. Upon closing your browser the session cookie set by this web site is destroyed and no Personal Information is maintained which might identify you should you visit our web site at a later date.
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