University of Melbourne Museums & Collections Visitor Research
Patternmakers is pleased to be working with the University of Melbourne to conduct visitor research at its museums and collections.
Information for participants
If you have been invited to participate in the visitor research survey, your involvement is very much appreciated.
Our team of researchers have worked closely with staff at the University of Melbourne to design a survey to hear from visitors directly. Our goal is to understand what people have taken away from visiting the museum and identify ways to continue improving visitor experiences.
We try to make sure our research is fair and equitable by using incentives and thank you gifts. You can read more about our incentive policy here.
Frequently asked questions
What is this research for?
The University of Melbourne’s Museums and Collections wants to know more about its visitors, to understand what they enjoy the most about their experience and how it can make it even better.
This survey is designed to ask you a few questions about your experience, including what worked well, what didn’t work well, and what you think about Museums and Collections in general.
Who is running this survey?
The survey is being administered by the University of Melbourne, in partnership with research agency, Patternmakers. You can read more about them here: https://www.thepatternmakers.com.au/
How old do I have to be to participate?
You need to be at least 16 years old to participate in this survey.
Is the survey compulsory?
No, the survey is not compulsory, but your input will help the University make its museum and galleries experiences even better for visitors.
Are my responses anonymous?
Your responses to the survey are anonymous and confidential. If you wish to enter the survey prize draw after completing the survey, you’ll be asked to enter your email address. This information is collected in a separate database so your personal information will not be linked to your survey responses. Your email address will not be used for any other purpose.
Who has access to my survey responses?
The survey is being administered via an online platform, SparkChart. The University of Melbourne Museums and Collections staff and the Patternmakers research team are the only people who will have access to your survey responses.
I have more questions. Who do I speak to?
If you have any questions about the study, please contact the University of Melbourne’s Museums & Collections at mglover@unimelb.edu.au or the research agency, Patternmakers at info@thepatternmakers.com.au
Prize draw terms and conditions
Below are the terms and conditions for the prize draw for completed questionnaires.
Eligibility
Entry is open to anyone who has completed the University of Melbourne's Museums and Collections Visitor survey in 2022.
Employees, immediate family members of employees, and employees of any company associated with the University of Melbourne are ineligible to enter. This includes Patternmakers as the research organisation partnering with the University of Melbourne and University of Melbourne staff.
Entry
The Promotion commences at 01:00AM AEDT Thursday 7 April 2022 and entries close at 11:59PM AEST Sunday 19 June 2022 (Promotion Period).
To enter, Eligible Entrants must provide their contact details at the end of the survey during the Promotion Period.
Only one entry per person.
Winning and prize conditions
The total value of the prize draw is AUD$249. This includes 1 x pair Apple AirPod wireless earphones.
The winners will be randomly selected at 11:00AM AEST on Tuesday 21 June 2022 at The University of Melbourne, Grattan Street, Parkville, Victoria 3010
Winners will be notified by phone/email within two (2) business days of the draw and prizes must be claimed within seven days after notification.
If there are any unclaimed or unwanted prizes within seven days, a subsequent prize draw will be conducted seven days later, at the same time and place as the original draw. Draws will be repeated as needed until a winner accepts the prize.
Further information:
The prize draw is being administered via an online platform SparkChart, survey software hosted in the USA.
To read the University of Melbourne's Privacy Policy, head to: https://about.unimelb.edu.au/strategy/governance/compliance-obligations/privacy
To stay in touch with the University of Melbourne, head to https://www.unimelb.edu.au/.
For any questions, please contact Margee Glover at mglover@unimelb.edu.au.