Manager, Business Operations (Parental Leave Cover)

An exciting opportunity exists to join the Patternmakers team as a Manager, Business Operations over a period of parental leave.

We seek a caring, efficient and process-loving collaborator, with experience in finance, legal and HR, who loves spotting risks and bringing systems, people and projects together in growing organisations. 

With quarterly team retreats and the opportunity to be based anywhere in Australia, this role will further build out our senior leadership team. 

Continue reading for more information on the role and how to apply.

Applications close 11.59pm Wednesday 4 October 2023.

Job Description:

Job title: Manager, Business Operations (Parental Leave Cover)

Purpose of the position: Responsible for the operational management of the business, including finance, legal, HR and ensuring the business strategy is implemented.

Workload: Part time, 30 hours per week Mon - Thur

Location: Work from home/own workspace

Job type: 12 month parental leave contract

Supervisor: Managing Director

Main responsibilities:

• Oversee the company bookkeeper and help manage business finances to ensure compliance with accounting and tax regulations, and manage cash flow

• Generate and approve client invoices based on contractual payment milestones

• Support business planning and manage reporting to ensure business goals are achieved, including job profitability analysis, productivity analysis and capacity planning alongside the Manager, Research & Insights

• Manage human resources to ensure optimal business capacity including recruiting employees, crafting job descriptions, and working with the MD and Manager, Research & Insights to conduct performance appraisals, staff training and team development.

• Organise and help facilitate quarterly team retreats including coordinating travel bookings and planning the retreat location and accommodation to within budget

• Manage risk and quality processes in the business to safeguard against business loss or interruption including:

  • Quality control on projects and publications (including some proofing)

  • Risk management

  • Ethical conduct

  • Research Society Membership

  • Privacy

  • Legal affairs.

• Support business development to ensure business growth, including lead management alongside the Managing Director.

• Manage set up of new projects and clients including drawing up contracts and generating the job on in house project management software (Workflow Max)

• Manage two part time casual team members, Research Coordinator and Digital Marketing Associate

• Manage IT and online business platforms – set up, processes, training, reporting, billing and continuous improvement

• Problem solving and troubleshooting miscellaneous business and operational issues

• Onboard and induct new team members, including systems set up and human resource responsibilities

• Work alongside bookkeeper to process monthly payroll in Xero.

Skills & experience:

• 5+ years prior experience in business management/operations – including finance and/or legal

• Highly organised with excellent attention to detail and an eye for quality

• A commitment to continuous improvement and strategic planning

• Ability to design user-friendly processes and streamline business operations

• Excellent initiative, problem solving skills and a can-do attitude

• Ability to work independently with excellent time management skills

• Ability to multitask across different projects/business areas

• A good communicator with a friendly professional approach.

Further information:

This is a contract role covering a period of parental leave and is ideally starting early November to allow for a period of thorough handover.

The current position is 4 days per week, Monday – Thursday.

Remuneration is $90,000 – $100,000 + Superannuation commensurate with experience

Patternmakers is a remote first organisation, with four face-to-face quarterly retreats per year based in various locations around Australia. You will be responsible for designing and maintaining a home office/workspace that you love, along with your own smart phone, laptop computer and high-speed internet.

We provide the online software applications you require for your role. We do have some options for working from co-working spaces in Sydney or Melbourne.

How to apply:

Expressions of interest should be sent via email to Sara Mason (sara@thepatternmakers.com.au) no later than 11.59pm on Wednesday 4th October 2023.

You are asked to submit a current CV and cover letter of no more than two (2) pages.

Senior Research Analyst - APPLICATIONS CLOSED

With a growing client base and big ambitions, we are calling for a new full-time Senior Research Analyst to join the Patternmakers team.

At Patternmakers, our Research Analysts are the heart of the team. They work directly with clients like festivals, museums and government agencies, conducting qualitative and quantitative research, and finding insights that change the world.

Right now, we are looking to appoint a Senior Research Analyst in a full time capacity. It’s a remote role, with regular travel and perks like company retreats and work-from-home allowances.

Come and join a small but mighty team in a boutique agency with lots going on.

Continue reading for more information on the role and how to apply.

Applications close 11:59pm on Wednesday 13th September 2023.

Job Description:

Job title: Senior Research Analyst 

Purpose of the position: To manage projects and conduct quality research on topics related to culture, creativity and community.   

Supervisor: Manager, Research and Insights 

Load: Full-time 

Salary: $80,000-$90,000, plus super and allowances

Location: Remote, with some travel. Ideally located near one of our existing Patternmakers team hubs in either Melbourne, Sydney or Northern Rivers NSW.  

Main responsibilities: 

• Managing research projects on a day-to-day basis, with detailed project plans, to ensure the team meets agreed milestones  

• Conducting fieldwork, including administering surveys, interviews and focus groups, to ensure robust data is collected 

• Leading analysis and reporting for clients, including of quantitative and qualitative data, and drafting concise reports to communicate insights and recommendations  

• Supporting business development activities, including the design and planning of client projects, including detailed methodologies 

• Maintaining technical skills and supporting the team to work ethically, navigate key business risks and meet regulatory requirements 

• Training junior staff in research processes, project management and methodologies 

• Working with other team members and collaborating on key administration, content and communications tasks. 

Skills and characteristics:

• Very strong analytical abilities – asking questions and identifying insights and solutions from information 

• Impeccable attention to detail and ability to check documents for errors and ensure accuracy and quality  

• Abilities in both qualitative and quantitative methodologies 

• Excellent communication skills and an ability to write and speak about complex topics in plain English 

• A friendly, positive, professional approach when dealing with clients and a can-do attitude when taking on a range of tasks 

• Highly organised with strong time management skills and the desire to work independently from home most of the time 

• An ability to multitask and work flexibly under tight timelines 

Prior experience and education: 

• 2 Years + prior professional experience working in market or social research and analysis 

• Bachelor's degree in a relevant subject area such as psychology, social sciences, commerce 

• A strong record of achievement – e.g. professional accomplishments, academic record at school or university  

• Maintenance of The Research Society membership or similar. 

Further information:

Patterns of working vary around client and sector needs, with team retreats/intensives held biannually or quarterly.

Allowances will be provided for technology expenses and working from home - and you will be responsible for designing and maintaining a home office/workspace that you love, along with your own smart phone, laptop computer and high speed internet. We provide the online software applications you require for your role.

This role will have a high level of interaction with clients, partners, staff and suppliers during business hours, including school holidays. The general expectation of working hours is 9-5 Monday to Friday but we are open to flexibility around core hours.

We welcome applicants from diverse backgrounds and are committed to meeting access needs.

This role is ideally based in NSW or VIC, near existing Patternmakers team hubs in Melbourne, Sydney and Northern Rivers NSW, though applications will be accepted from anywhere in Australia, and must have easy access to transport and airport.

How to apply:

Applications should be emailed to Sara Mason at sara@thepatternmakers.com.au no later than 11:59pm on Wednesday 13th September 2023. You are asked to submit a current CV and cover letter of no more than two pages. For more information on how to apply, visit our Indeed job advertisement.

Please use the following subject line: Patternmakers - Senior Research Analyst.

Manager, Business Operations - APPLICATIONS CLOSED

An exciting opportunity exists to join Patternmakers as the Manager, Business Operations.

We seek a caring, efficient and process-loving collaborator, with experience in finance, legal and HR, who loves spotting risks and bringing systems, people and projects together in growing organisations. 

With quarterly team retreats and the opportunity to be based anywhere in Australia, this role will further build out our senior leadership team. 

Continue reading for more information on the role and how to apply.

Applications close 11.59pm Sunday 23 April 2023.

Job Description:

Job title: Manager, Business Operations 

Context: Established in 2016, Patternmakers is Australia’s research agency dedicated to culture, creativity and community. With a significant growth agenda, we are seeking a senior leader who loves to organise, collaborate and deliver efficient and impactful business and operational outputs. 

Purpose of the position: Responsible for the operational management of the business, including administration, finance and legal, and ensuring the business strategy is implemented.  

This role is part of the senior leadership team alongside the Manager, Research and Insights, reporting to the Managing Director. 

Salary: $80 000 - $90 000 + Superannuation, pro rata 

Workload: Part time, 24 to 30 hours per week across 4-5 days 

Location:  Work from home/own workspace (with quarterly face to face meetings) 

Job type: Permanent part-time 

Supervisor: Managing Director 

Main responsibilities: 

• Ensure Patternmakers has a strong operational base to deliver projects and outputs with precision; 

• Oversee financial management and reporting including compliance with accounting and tax regulations, and cash flow management 

• Support business planning and reporting to ensure business goals are achieved, including job profitability analysis, quarterly business KPIs etc. 

• Manage human resources to ensure optimal business capacity including recruiting and retaining high performance employees, and working with the MD and Manager of Research and Insights to conduct performance appraisals, staff training, team development and capacity planning 

• Manage risk and quality processes in the business to safeguard against business loss or interruption including: 

• Quality control on projects and publications (including some proofing) 

• Risk management  

• Ethical conduct  

• Research Society Membership 

• Privacy 

• Legal affairs.   

• Support business development functions to ensure business continuity, including lead management, project contracting and panel procurement.  

• Manage relevant suppliers (bookkeeper, financial accountant, solicitors, etc) to achieve the business strategy, including key contractors and strategic projects. 

• Support development of new products and services, such as events, courses and programs, as needed.    

• Manage IT and online business platforms – set up, processes, training, reporting and continuous improvement 

• Problem solving and troubleshooting business and operational issues. 

Skills and experience: 

• 5+ years prior experience in business management/operations – including finance and/or legal 

• Highly organised with excellent attention to detail and an eye for quality  

• A commitment to continuous improvement and strategic planning 

• Ability to design user-friendly processes and streamline business operations 

• Excellent initiative, problem solving skills and a can-do attitude 

• Ability to work independently with excellent time management skills 

• Ability to multitask across different projects/business areas 

• A good communicator with a friendly professional approach. 

Further info:  

Patterns of working vary around client and sector needs, with team retreats/intensives held quarterly. 

Allowances will be provided for technology expenses and working from home - and you will be responsible for designing and maintaining a home office/workspace that you love, along with your own smart phone, laptop computer and high-speed internet. We provide the online software applications you require for your role. We do have some options for working from co-working spaces in Sydney or Melbourne. 

We welcome applicants from diverse backgrounds and are committed to meeting access needs. 

How to apply: 

For a confidential discussion about the role, please reach out to our Recruitment Lead, Jade Lillie on hello@jadelillie.com 

Expressions of interest should be sent to Jade Lillie no later than 11.59pm on Sunday 23 April 2023. You are asked to submit a current CV and cover letter of no more than two (2) pages. 

Please use the following subject line: Patternmakers EOI - Manager, Business Operations.

Research Analyst - APPLICATIONS CLOSED

With a growing client base in the cultural and community sector and ambitious agenda for agency reach, we are calling for new Research Analysts to join the Patternmakers team.

Working closely with the Management team to administer qualitative and quantitative research, these roles are critical to the success of our projects and partnerships. 

We are looking to appoint two people: a Senior Research Analyst and Research Analyst or Junior Analyst. There are possibilities for full time, part time, contractor and casual positions for all levels. 

Join a small but mighty team in a boutique agency with ambitious goals. 

Continue reading for more information on the role and how to apply.

Applications close 11.59pm Sunday 23 April 2023. 

Job Description:

Job title: Research Analyst EOI 

Context: Established in 2016, Patternmakers is Australia’s research agency dedicated to culture, creativity and community. In high demand, Patternmakers is currently looking to grow its team of analysts, and is looking for new Senior or Junior Research Analysts in a full, part time or casual capacity. 

Purpose of the position:  To conduct research and analysis for Patternmakers clients through the successful delivery of projects and best practice data analysis and communication. 

Location: This role is a predominantly remote working role, and will suit someone who thrives in dynamic, flexible environments.  

Research Analysts will attend face to face meetings, workshops and events at Patternmakers base at Hub Hyde Park, Darlinghurst NSW, along with client sites across Australia (majority of clients are based in Sydney or Melbourne).  

Job type: Expressions of interest for full time, part time or casual work will be accepted. Please state your preference when applying. 

Salary: $65-80k pro-rata dependent on experience, plus superannuation and allowances 

Supervisor: Manager, Research and Insights 

Main responsibilities: 

• Working with the Manager and Managing Director to design and plan client projects, including detailed methodologies 

• Day-to-day project administration, with support from the Manager, Research and Insights 

• Conducting fieldwork, including administering surveys, interviews and focus group facilitation  

• Analysing quantitative and qualitative data, and drafting concise reports  

• Supporting business development activities, including assisting with developing new products and services 

• Maintaining technical skills and supporting the Manager and Director to navigate key business risks and regulatory requirements 

• Working with other team members and collaborating on key administration, content and communications tasks. 

• Problem solving and troubleshooting miscellaneous issues as they arise. 

Skills and experience: 

• We’re looking to hire a Senior Research Analyst and a Research Analyst or Junior Research Analyst. 

• Senior Research Analysts will have at least 2 years’ experience working in research, excellent technical skills in both qualitative and quantitative methodologies and a history of strong academic performance 

• Junior Research Analysts should have a bachelor’s degree (completed or soon to be graduating) and demonstrate outstanding academic performance, and some experience working in office environments is desirable 

• Ability to synthesise and present insights in accessible and interesting ways 

• Excellent communication skills and an ability to write and speak about complex topics in plain English 

• Highly organised with strong time management skills and the ability to work independently from home 

• Excellent problem solving skills and can-do attitude 

• Ability to skilfully manage client relationships and impeccable professionalism. 

• Maintenance of The Research Society membership and continuous professional development 

Further information:  

Patterns of working vary around client and sector needs, with team retreats/intensives held quarterly. 

Allowances will be provided for technology expenses and working from home - and you will be responsible for designing and maintaining a home office/workspace that you love, along with your own smart phone, laptop computer and high speed internet. We provide the online software applications you require for your role. 

This role will have a high level of interaction with clients, partners, staff and suppliers during business hours, including school holidays. The general expectation of working hours is 9-5 Monday to Friday but we are open to flexible hours to make time during the week for study or other commitments. 

We welcome applicants from diverse backgrounds and are committed to meeting access needs. 

This role is ideally based in NSW or VIC, though applications will be accepted from anywhere in Australia, and must have easy access to transport and airport. 

How to apply: 

For a confidential discussion about the role, please reach out to Manager, Research and Insights, Caitlin McNaughton on caitlin@thepatternmakers.com.au 

Expressions of interest should be sent to Caitlin McNaughton no later than 11.59pm on Sunday 23 April 2023. You are asked to submit a current CV and cover letter of no more than two (2) pages. 

Please use the following subject line: Patternmakers EOI - Research Analyst.  

In your application please identify the following: 

• If you are interested in full time, part time, casual work or any of the above 

• Experience level and interest in a Senior or Junior Research Analyst role